Privacy Policy
At Lash It Up Beauty Salon, we're committed to protecting your privacy and being transparent about how we handle your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights under data protection law.
1. Who We Are
Lash It Up Beauty Salon
206 Baker Street
Enfield EN1 3JY
United Kingdom
Email: info@lashitup.co.uk
Phone: 020 8127 7320
2. What Personal Data We Collect
We collect personal information in two main ways:
Contact Form
When you fill out our contact form on the website, we collect:
- Your name
- Your email address
- Your phone number
- Your message / enquiry
- Any other information you choose to provide
Fresha Booking Platform
When you book an appointment through Fresha, Fresha collects and shares with us:
- Your name
- Your email address
- Your phone number
- Your appointment date, time and service
- Payment information (processed securely by Fresha)
- Any notes or special requirements for your appointment
3. How We Use Your Data
We use your personal information only for legitimate business purposes:
- To confirm your appointment: We'll contact you via email or phone to confirm your booking and provide appointment details.
- To provide our services: Your information helps us deliver the treatments and services you've booked.
- To communicate with you: We may send appointment reminders, follow-up messages about aftercare, or respond to your enquiries.
- To improve our salon: We use feedback and information to enhance our services and customer experience.
- To comply with legal obligations: We may process data to meet UK health and safety, tax, or other legal requirements.
We will never sell, rent, or share your data with third parties for marketing purposes without your explicit consent.
4. Who Has Access to Your Data
Your personal information is only accessible to:
- Lash It Up staff: Our therapists and reception team access your data only to provide your treatment and manage your bookings.
- Fresha: Your booking and payment information is processed by Fresha, our booking platform partner. Fresha operates under strict data protection agreements.
- Legal authorities: If required by law, we may disclose your data to UK authorities, but only when legally obligated to do so.
5. How Long We Keep Your Data
We keep your personal information for as long as necessary to:
- Fulfil your appointment and provide aftercare guidance
- Respond to any queries or complaints
- Comply with UK law (typically 6 years for business records)
Once these purposes are complete, we securely delete or anonymise your data. If you'd like us to delete your data sooner, please contact us.
6. Your GDPR Rights
Under UK GDPR and the Data Protection Act 2018, you have the following rights:
Right of Access
You can request a copy of all personal data we hold about you. We'll provide this within 30 days of your request.
Right to Correction
If any of your information is inaccurate or incomplete, you can ask us to correct it.
Right to Deletion ("Right to Be Forgotten")
You can request that we delete your personal data, except where we're legally required to keep it for business or tax purposes.
Right to Data Portability
You can ask us to provide your data in a structured, commonly-used format so you can share it with another organisation.
Right to Restrict Processing
You can ask us to limit how we use your data in certain circumstances.
Right to Object
You can object to us processing your data for certain purposes, such as direct marketing.
Exercising Your Rights
To exercise any of these rights, please contact us at:
Email: info@lashitup.co.uk
Phone: 020 8127 7320
Mail: 206 Baker Street, Enfield EN1 3JY
We'll respond to your request within 30 days. If you're not satisfied with our response, you can lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
7. Cookies
Our website uses cookies and similar tracking technologies to:
- Remember your preferences
- Understand how you use our site (analytics)
- Improve site performance and user experience
Types of Cookies We Use
Essential Cookies
These are necessary for the website to function properly. You cannot opt out of these.
Analytics Cookies
We use Google Analytics to understand how visitors use our site. This helps us improve content and navigation. Google processes this data anonymously; we don't use it to identify you.
Marketing Cookies
We may use cookies to track your interactions for retargeting ads on social media or other platforms. You can opt out of these in your browser settings.
Managing Your Cookie Preferences
Most browsers allow you to control cookies through their settings. You can:
- Accept all cookies
- Reject non-essential cookies
- Delete cookies that have already been stored
- Receive a warning before a cookie is placed
If you disable cookies, some features of our website may not work as intended.
8. Security
We take the security of your personal data seriously. We use:
- Encrypted connections (HTTPS) for all data transmission
- Secure password protection for our systems
- Regular security updates and monitoring
- Restricted access. only authorised staff can view your data
While we implement strong security measures, no system is 100% secure. If you believe your data has been compromised, please contact us immediately.
9. Third-Party Links
Our website may contain links to external websites, such as Google Maps, Instagram, or Fresha . We're not responsible for the privacy practices of these third parties. Please review their privacy policies before sharing your information.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We'll notify you of any significant changes by updating the "Last updated" date at the top of this page. Your continued use of our website or services after any changes means you accept the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or how we handle your data, please get in touch:
Lash It Up Beauty Salon
206 Baker Street
Enfield EN1 3JY
United Kingdom
Email: info@lashitup.co.uk
Phone: 020 8127 7320
If you're not satisfied with our response, you can contact the Information Commissioner's Office (ICO) at ico.org.uk or by phone on 0303 123 1113.