206 Baker Street, Enfield EN1 3JY
★★★★★850+ five-star reviews across Google & Fresha
020 8127 7320
Tue–Sat · 9:30–5:30pm

Terms & Conditions

Last updated: May 15, 2026

These Terms and Conditions set out the arrangement between you and Lash It Up Beauty Salon regarding the booking and provision of our services. By booking an appointment with us, you agree to these terms.

1. Service Booking

How to Book

You can book an appointment with us in two ways:

Availability and Confirmation

Booking availability is shown on our Fresha system. Appointments are only confirmed once payment of the deposit has been received. We'll send you a confirmation email with your appointment details, including date, time, therapist name, and service.

Appointment Duration

Appointment times are allocated as follows and are strictly adhered to:

Please arrive 10 minutes early to allow time for check-in. Late arrival may result in a shortened appointment or rescheduling.

2. Deposits and Payment

Deposit Requirement

A non-refundable deposit is required to secure your appointment. The deposit amount will be shown at the time of booking and varies depending on the service selected. The deposit will be deducted from the total service cost on the day of your appointment.

Payment Methods

We accept payment via:

Phone Bookings: Deposit Payment Timeline

If you book by phone, you must pay your deposit within 12 hours of receiving the Fresha payment link. If payment is not received within this timeframe, your booking will be automatically cancelled and your appointment slot will be released for other clients.

Remaining Balance

The remaining balance is due on the day of your appointment, before or immediately after your treatment. We accept all payment methods listed above.

3. Cancellation and Rescheduling Policy

Cancellation with 48 Hours Notice or More

If you need to cancel or reschedule your appointment with at least 48 hours' notice before your scheduled appointment time, your deposit will either be:

To cancel or reschedule with 48+ hours notice, contact us as soon as possible via:

Cancellation with Less Than 48 Hours Notice

If you cancel or reschedule your appointment with less than 48 hours' notice before your scheduled appointment, your deposit is non-refundable and cannot be carried over. The appointment slot may be offered to other clients.

No-Show

If you do not attend your appointment without cancelling in advance, your deposit is non-refundable. We reserve the right to cancel future bookings for clients with a pattern of no-shows.

Rescheduling

To reschedule an appointment, follow the cancellation process above and then rebook your new appointment. Your deposit terms will apply based on the notice given for the cancellation.

4. Patch Tests

Mandatory Patch Tests

A patch test is mandatory and required at least 48 hours before your first appointment if you are booking any of the following treatments:

What is a Patch Test?

A patch test is a small application of the product to be used on a discreet area of skin (usually behind the ear or on the inner arm) to check for any allergic reaction or sensitivity. It must be left for a minimum of 48 hours to ensure there are no adverse reactions.

Booking a Patch Test

Patch tests are free and take only 10–15 minutes. To arrange your patch test, contact us on 020 8127 7320 or book via Fresha. You can book your patch test and main appointment at the same time.

Proceeding Without a Patch Test

If you have previously had treatments at Lash It Up and completed a patch test, you may not need another one. However, if you are new to us or are trying a treatment for the first time, a patch test is mandatory. We cannot proceed with any treatment without a completed patch test.

5. Aftercare and Results

Aftercare Instructions

Your therapist will provide detailed aftercare instructions for your specific treatment. It is essential that you follow these instructions to achieve the best results and maintain the longevity of your treatment.

Results Expectations

Results vary based on individual factors such as skin type, lifestyle, genetics, and adherence to aftercare instructions. While we guarantee professional application of treatments, we cannot guarantee specific results, longevity, or colour retention. For example:

Satisfaction and Complaints

We take pride in our work and want you to be completely satisfied. If you have any concerns about your treatment or results, please contact us within 48 hours of your appointment to discuss. We'll work with you to address any issues. Complaints made after this period cannot be investigated.

6. Health and Safety

Contraindications and Medical Conditions

When you book, you'll be asked to declare any relevant health conditions, allergies, medications, or skin conditions that may affect your treatment. It is your responsibility to disclose this information accurately. Failure to disclose may result in treatment cancellation without refund.

Certain Treatments Are Not Suitable For

Some treatments may not be suitable if you:

If you're unsure whether a treatment is suitable for you, please contact us before booking.

Right to Refuse Service

We reserve the right to refuse or postpone treatment if we believe it may pose a risk to your health or safety, or if you have not followed pre-treatment instructions. No refund will be provided in such cases.

7. Behaviour and Salon Conduct

Professional Environment

Our salon is a calm, professional, and welcoming space for all clients and staff. We expect all clients to conduct themselves respectfully towards our therapists and other clients.

Behaviour Policy

We reserve the right to refuse service, cancel appointments, or ask clients to leave if they:

In such cases, no refund will be provided.

8. Liability and Limitations

Our Responsibility

We take all reasonable care to provide our services safely and professionally. However, we cannot be held responsible for:

Your Responsibility

By booking with us, you acknowledge that:

9. Privacy and Data Protection

Your personal information is handled in accordance with our Privacy Policy. Please read this document to understand how we collect, use, and protect your data.

10. Changes to Terms and Pricing

Service Prices

Prices are correct at the time of booking and are shown in the Fresha system. We may update prices periodically. Existing bookings will be honoured at the price agreed at the time of deposit payment.

Updates to Terms

We may update these Terms and Conditions at any time. Updated terms will be published on our website. Your continued use of our booking system or attendance at an appointment following changes indicates your acceptance of the updated terms.

11. Dispute Resolution

If you have a dispute or complaint regarding your service, please contact us as follows:

Lash It Up Beauty Salon
206 Baker Street
Enfield EN1 3JY
United Kingdom

Email: info@lashitup.co.uk
Phone: 020 8127 7320

We aim to resolve all complaints within 14 days. If you are not satisfied with our response, you may escalate your complaint through alternative dispute resolution.

12. Contact Us

For any questions about these Terms and Conditions, or to discuss your booking, please get in touch:

Lash It Up Beauty Salon
206 Baker Street
Enfield EN1 3JY
United Kingdom

Email: info@lashitup.co.uk
Phone: 020 8127 7320
Opening Hours: Tuesday–Saturday, 9:30am–5:30pm
Website: www.lashitup.co.uk